Design
We received the design in PNG or JPEG format
Recommended -300 DPI
Trim extra spaces in design file
1.What is the processing time?
Our standard dispatching time is 2 to 3 days; for AOP (All Over Print), it's 4 to 5 days.
2.What is an order reference number and the order value?
Order Reference Number: A unique number you use to identify your order.
Order Value: The selling price of the order.
3.When can I cancel the order?
You can cancel the order while its status is still "live" or "live OOS."
If the order is moved from the "Live" status on our end, you cannot cancel it directly. Instead, we will move it to your return inventory.
Once we move the product to return inventory(the status of the order is changed as “returned”), you can reship it to another customer. We will automatically refund the shipping charges for products moved to return inventory.
4.How does payment work with Qikink?
In Qikink everything is a prepaid order.
You need to recharge your account using the "Add Money" option to process store or manual orders.
For prepaid orders, customers pay directly through your payment gateway, and Qikink will debit the amount from your wallet.
For COD (Cash on Delivery) orders, Qikink will deduct the amount from your credits but you can still offer COD to customers.
After delivery, Qikink will transfer the COD amount to your wallet or bank account in 3 to 4 days
5.How do I withdraw funds from my wallet?
Please note that you cannot withdraw funds directly. To request a refund, kindly email care@qikink.com using your registered email address. The refund amount will be transferred to your bank account within 5 to 7 working days.
6.How are shipping charges calculated?
For domestic orders, Qikink charges a flat rate per 500 grams:
Rs. 54 for air shipping (excluding 18% GST)
Rs. 42.37 for surface shipping (excluding 18% GST)
Rs. 34 for COD orders (excluding 18% GST)
7.Can we ship parcels abroad?
Yes, you can ship internationally using Qikink’s international shipping services. We partner with reliable shipping partners.
8.What is the delivery timeline for international shipping?
International shipping typically takes 10 to 15 days to reach the destination country after dispatch.
9.What are the shipping charges for international shipping?
International shipments may incur customs fees depending on the destination country. Fees vary based on order amount and international shipping factors.
You can get the shipping charges for the country in create order option itself
10.Does the customer need to pay customs duty charges, or do I?
The customer is responsible for all customs fees and taxes. The duty charges will only be known to the customer and us at the time of delivery.
11.What happens when my parcel gets returned to origin (RTO)?
Returned parcels are added to the client's inventory within 3 days and marked as "returned."
Products can be reshipped within 100 days of being marked as returned.
After this period, the products will be removed and cannot be reshipped. For more information, https://help.qikink.com/portal/en/kb/articles/how-to-re-ship-the-returned-orders
12.What is your return policy?
Case I: If the received product has a manufacturing defect, Qikink will offer a refund or replacement. You’ll need to provide proof, such as an unboxing video or images of the defective product.
Case II: Qikink does not offer exchanges. If a customer wants to exchange a product, they must place a new order. To return the original product, use the "Create Reverse" option in the Qikink panel. This will automatically arrange for the return from the customer’s location to Qikink’s warehouse.
Refer to this link for more information
13.Why are my orders not showing up in the Qikink dashboard?
If your ordered product is pushed from Qikink but still not visible, please follow these steps:
Ensure you are checking in the Orders >>>> Store/On Hold orders page.
Make sure the order reference numbers for manually placed orders in Qikink do not conflict with Shopify order numbers.
Confirm that the product or design in the Qikink Panel for which the order is placed has not been deleted.
14.If I cancel an order in my Shopify store, would it be reflected in Qikink?
No, it won't reflect. You have to manually cancel the order in Qikink.
Or you can instruct us to move your order to return
15.I received the order. Where can I see it?
You can see your order in orders>> store/on-hold orders
Click “live” button to move your order live
16.How to place a branding kit order?
Go to orders>>Branding kit >>click Place new order>>select the branding from the drop down list and upload the design file
17.What packing covers are available?
By default, your orders will be shipped in normal courier covers.
we offer a box packing service that you can enable for all your orders by default or select for individual orders using the add-on option.
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