Accounts
Where to Check My Transactions in Qikink?
To view all your transactions, follow these steps:
Log in to your Merchant Dashboard
Go to Accounts
Click on Master Statements
You will find a complete list of all your transactions there.
How to Check All My Recharges in Qikink?
To view your recharge history:
Log in to your Merchant Dashboard
Go to Accounts → All Recharges
You’ll see a complete list of all your recharge transactions there.
How to Download an Invoice for My Order?
You can download individual or consolidated invoices from your Qikink dashboard:
For Individual Order Invoices:
Go to the Orders section in your Merchant Dashboard.
Against each order, you will see an Invoice option.
Click to download the invoice for that specific order.
For Monthly Consolidated Invoices:
Go to Accounts → Invoice Reports
Select the month you wish to download invoices for.
Click Download to get the Excel sheet containing all your invoices for that month.
The consolidated invoice sheet for the current month will be available in the first week of the following month.
How to Check My COD Remittance and Payouts in Qikink?
Go to Accounts → COD Remittance.
Enter the order number to get the Transfer ID.
Then, go to COD Payouts.
Enter the Transfer ID to view the payout details.
To see which orders are included in the payout, click the amount mentioned under the Transfer ID.
This will show you the split orders and the COD cost for each order.
Where Do I Get My SKUs for My Store?
Add your products in Qikink
Go to My Products.
Click View Variations for the product.
You will find the Store SKU listed there.
Use these SKUs for your store.
How to Receive COD Amounts in My Bank Account?
Go to Settings → Updates.
Enable the option “COD Remittance to My Bank Account”.
Before enabling, make sure you have entered your bank details under the Bank and KYC menu.
Once enabled, your COD amounts will be transferred directly to your bank account.
How to Withdraw Credits from My Qikink Account to My Bank Account?
To transfer your Qikink account credits to your bank account, follow these steps:
Send an email to care@qikink.com mentioning your registered email ID with Qikink.
Inform them of the amount you want to transfer to your bank account.
The amount will be transferred to the bank account linked with your Qikink account.
Important Details:
A transaction fee of 2% + 18% GST will be deducted for the transfer.
The amount will reflect in your bank account within 5 to 7 business days.
Please ensure your bank details are correct to avoid delays.
How to Change Bank Details in Qikink?
To update your bank details, please:
Send an email to care@qikink.com.
Attach a cancelled cheque or a bank passbook copy showing the correct bank details.
Mention the updated bank information clearly in your email.
The changes will be processed and updated from the Qikink side.
What Is the Procedure to Close My Qikink Account?
Send an email to care@qikink.com requesting account closure.
The team will process your request and close your account.
If you have any balance in your Qikink credits, the amount will be refunded to your registered bank account.
If you have any returned products, they will be sent to your location after your confirmation via email.
Where Do I Get My Tracking Details?
Go to Orders in your dashboard.
Against each order, you will find the tracking details once the order is manifested from our end.
How Will My Customers Receive Tracking Notifications?
Qikink sends an email notification on your behalf, using a no-reply email address.
The tracking details are sent to the email address provided in the customer’s order details.
Why Is It Showing “Exception” in the All Orders List?
The “Exception” status means the first or second delivery attempt failed due to some reason.
You can click the tracking link to get details about the failed attempt.
Please verify the issue with the customer and update Qikink support via email explaining the reason.
Request Qikink support to re-attempt delivery.
By default, Qikink initiates three automatic consecutive delivery attempts for such cases.
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