Why is my order RTO?
If the courier company is unable to deliver the order and the shipping status is undelivered or RTO (Return to Origin) due to any reason, it will be returned to our default address QikInk.com 42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu - 641659 and will be added to your returns management system in the dashboard.
The status will be updated to "Returned" once the product arrives and passes quality control.
Using a custom return address for return is not possible since the courier companies do not have such an option.
Here are a few reasons why your orders can be undelivered or RTO’ed :
Pincode is not serviceable.
The COD amount is not ready.
Customer is not contactable.
Incomplete address.
The customer refused delivery.
Self-pickup is requested by the customer.
Future delivery requested by the customer.
Door/premises/office closed.
All returned orders will be stored in our warehouse for 100 days from the date of the order being marked as returned. You can re-ship the order to any other address or to your address within the 100 days after which it would be removed for re-shipping.
If the pin code becomes unserviceable after the order is placed, Qikink shall not be responsible for the RTO and as a result, no refunds will be processed from our end.
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