What if my customer wants to return the order or product?
If your customer has received the order damaged, mis-printed or broken, you can raise a request for claim within 10 days of delivery post which you will have to bear the loss.
You need to email us at
with proper images of the product showing the defect and original packaging. We will re-print and ship a new product to your customer.
If your customer would like to exchange or return a product due to a wrong size being ordered or without any defects, would be handled at your expense by placing a new order.
If your customers wants to return the order/product due to any reason, it should be delivered to your address. Qikink does not arrange any reverse pickup currently.
1. If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.
2. Kindly ask your customer to unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video or the images of the courier cover.
3. If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.
Order Reference Number
Order Reference Number is the unique number identifier that you generate when you place an order. If your store is connected to Woo-commerce or Shopify, the Order Reference Number is generated automatically when an order is placed on the website.
How many days does it take to fulfil the order?
Orders are taken for processing in the first-in first-out method. All DTG, Sublimation and accessories processing time is 2-3 working days and shipping would take another 3-4 working days. So the average fulfilment time is 5-7 working days. All AOP ...
Can I change the order I placed?
Once the order is pushed to printing from your side, it is instantly sent to the manufacturing division. At this stage, you are no longer able to cancel or change the order. However, if you really want to make changes to your order, please contact ...
Change of customer address
Shipping is confirmed by the courier company as per the zip code/ pin-code entered while placing the order. Hence, it is possible for an order to be shipped from our facility with an incorrect address. If the order is shipped from our facility, we ...
What does the order status - Manifested' mean?
The term order manifested means that the order is packed and ready to be picked up from the warehouse. This does not mean that the order is shipped.