How to Handle a Customer Who Wants to Return the Product?

What if my customer wants to return the order or product?

If your customer has received the order damaged, misprinted or broken, you can raise a request for the claim within 10 days of the delivery post which you will have to bear the loss. 

You need to email us at with proper images of the product showing the defect and original packaging. We will re-print and ship a new product to your customer. 

If your customer would like to exchange or return a product due to a wrong size being ordered or without any defects, would be handled at your expense by placing a new order.

If your customers want to return the order/product due to any reason, you can arrange a reverse pickup within 5 days of delivery. Here's how you can do it - Arrange Reverse Pickup

1. If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.

2. Kindly ask your customer to unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video or the images of the courier cover.

3. If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.

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