Reverse Pickups - Guide on How To Process Your Returns Quickly

How reverse pickup works?

In this article, we are going to see how can we arrange a reverse pickup for order and how it will be added to the returns inventory.

  1. Go to All Orders > Find your order.
  2. Select the Create Reverse icon to book the shipment.

  1. It will be changed to "RTO initiated" after you click the create reverse button.
  2. Once the shipment is picked up from your customer, it will be returned to us.
  3. You can track your return shipment in the dashboard by clicking Track Reverse.

  1. When we received the order, it will undergo a QC check.
  2. If it passes the QC check, we will add it to the returns. If it failed, we will not add it.
The processing time for reverse shipment is 2-3 weeks. It includes the shipment picked-up time to add it to the returns. The reverse shipping amount is charged as same as forward shipping amount for the order. You must have enough balance to initiate this process.

    • Related Articles

    • Rush Order Fulfillment Services

      Rush Order Fulfilment Rush Order is our expedited order fulfillment service that prioritizes your orders getting processed and shipped out swiftly. Perfect for situations where your customer requires the product quickly, whether it's a time-sensitive ...
    • Managing returns and replacements

      In this article, we will see what happens when the courier company returns the order and when the customer wants to return the order. Courier Returns If the courier company is unable to deliver the order and the shipping status is undelivered or RTO ...
    • How to opt box packing for your orders?

      Box Packing Box packing provides an additional layer of protection and a polished presentation for your orders. It's a great way to improve the unboxing experience and your brand value with the customers. How it works? Opt-in while placing an order ...
    • How to Edit or Cancel an Order?

      In this article, we will learn how you can edit products, customer details and cancel an order. Edit Products - Add/Remove Product after Placing the Order Once the order has been placed, you cannot make any changes to your order. Edit Customer ...
    • How to update Action Required status?

      In this article, we will cover the order status ACTION REQUIRED. Let's see what it means and what action should we take. NO DATA is now changed to ACTION REQUIRED There may be several reasons the order may get delayed for printing and dispatch. The ...