Different Shipping Escalation Process in Handling Orders

Shipping Escalations

In this article, we'll see how to handle different shipping escalations. So let's get started. 

Order Shipping Status is Undelivered

If your customer has not received a call during the delivery or an attempt was not made, write to us within 24 hours at care@qikink.com with the order number, AWB number, and a call recording or a screenshot of a chat or email conversation with your customer to escalate your reattempt request.

We do not assure a re-attempt will be made, as courier companies SOP's and policies vary from carrier to carrier. While some make 3 delivery attempts, couriers like Amazon, Delhivery etc make only one delivery attempt. in such cases, we are not eligible for any freight charges. 


If your order address is incomplete, the chances of RTO are high hence please check the order address before placing your orders to avoid RTOs and cancelations. 
Address must have :
Door no. / House no, Street Name, Area/ Locality, City & State, Pincode, Landmark
If your address is incomplete, refer to this link to get your address updated. 

Order Shipping Status is ODA (Out of Delivery Area)

If your order shipping status is ODA after shipping your order, your customer will receive an SMS on the contact number provided while placing an order to self-collect the order from the nearest delivery center. In such cases, the order will be on hold for 24 hours for your customer to self-collect, failing which, it will be RTO initiated. 

Your order will be serviceable while placing the order but later is marked as Entry Restricted Area or Out of Delivery Area due to any courier constraints. In such cases, your customer will have to self-collect the order from the hub. If your customer fails to collect the order, we will not be liable for freight refunds. 


Order Shipping Status is LOST / LOST In-Transit

If the shipping status is marked LOST by the shipping carrier, we will refund the amount debited for your order back to your credits. You can then place a new order for your customer.


Since we are using 3rd party logistics to fulfill our orders, Qikink is not liable for any refunds in case of undelivered or returned shipments. 
  1. Qikink will not make any refunds or resend a product if any order is not delivered due to any reason and processed for RTO.
  2.  All the disputes related to Damage, Fake delivery, etc. must be raised within 24 hrs of delivery/delivery attempt. Any such cases raised after 24 hrs will not be entertained. 
  3. Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. If the POD copy is clean, courier partners shall not accept any claim. 

I hope this helps! 


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