What is Order Fulfilment and Payments in Print On Demand

Payments and Order Fulfillment

Once you have connected your store with our Dashboard and started receiving customer orders, here's how the payment and fulfillment works.

Prepaid Order Fulfillment

Step 1: Customer Pay To You 

In Prepaid orders, the customer makes a payment to you directly using your payment gateway setup on your online store. Once you receive the payment, you can place that order on Qikink's Dashboard. 

Step 2: You Pay to Qikink  

To place your order on Qikink Dashboard, you make a payment to Qikink to print and ship your order. The payment is deducted in the form of credits. Learn how to recharge your account with credits. 

Info
Rs. 1 is equal to 1 Credit
Credits have no expiry. 
To withdraw your credits, email care@qikink.com and mention your registered email address with Qikink.
You must have sufficient credits to place your orders.
All order placements and refunds are credited and debited in the form of credits.

COD Order Fulfillment

If your customer has placed a Cash On Delivery (COD) order, you will receive the customer payment after the order is delivered. 

Let's quickly see how COD order fulfillment works. 
Step 1: You receive a COD order 
Step 2: You place the order on the Qikink Dashboard 
Step 3: You make a payment to Qikink for printing and shipping 
Step 4: Customer pays the courier executive at the time of delivery 
Step 5: Courier company pays Qikink (Courier companies take up to 4-5 working days to pay Qikink)
Step 6: Qikink pays the COD order amount collected by your customer to you in the form of credits or bank transfer 



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Example of order fulfillment

Let's say a t-shirt costs you Rs. 300 from Qikink and you sell the same for Rs. 599 to your customer. 
Rs. 300 is your fulfillment cost and Rs. 599 is your retail price

In the case of a prepaid order, the customer pays Rs. 599 directly to your bank account. Qikink will only deduct Rs. 300 for fulfilling your order. 
In case of a COD order, you pay Qikink Rs. 300 for order fulfillment and you will receive the COD amount of Rs. 599 in your credits or bank account. 
Frequently asked questions
How does payment work once my store is connected to Qikink?
When you receive an order on your store, you must place the order on the Qikink Dashboard. Qikink prints and ships the product after deducting the required fulfillment amount from your wallet credits.
Is wallet balance mandatory to place orders?
Yes. You must have sufficient credits in your wallet to place and process orders.
Can I withdraw wallet credits?
Yes. To withdraw credits, you must raise a ticket to care@qikink.com from your registered email ID and request withdrawal.
Does Qikink collect payment from my customer in prepaid orders?
No. The customer pays you directly. Qikink only deducts the production and shipping cost.
How does COD fulfillment work?
Step 1: You receive a COD order.
Step 2: You place the order on Qikink Dashboard.
Step 3: You pay Qikink the fulfillment cost using credits.
Step 4: Customer pays the courier at delivery.
Step 5: Courier company remits the amount to Qikink (usually within 7 working days).
Step 6: Qikink transfers the collected COD amount to you via credits or bank transfer.



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