How does Cash On Delivery work?

This article will cover everything you need to know about Cash On Delivery (COD) orders. 

How does COD work?

In Qikink, all orders are treated as prepaid, which means you must pay upfront to process your order. However, Qikink also offers a Cash on Delivery (COD) option, allowing customers to pay upon delivery.

The courier company collects the payment from the customer at the time of delivery. Once the amount is transferred to Qikink's account, we will send the funds to the designated location.

You can then choose how you would like to receive the COD amount from the options below : 

1. Add COD remittance to the wallet

2. Add COD remittance to my bank account

Setting up the remittance mode

Step 1: Go to Dashboard > Settings 

Step 2: Select Updates

Step 3: Enable the preferred option from the list under COD Remittances 

Step 4: Select Add COD Remittance to the wallet  or Add COD Remittance to my bank account

You need to get your bank account verified by Qikink to receive the COD remittance.

Here's how you can do it - How to update my bank details?

If the bank details are not provided, the system will not allow you to select the COD remittance to bank option. Instead, it will display a pop-up message prompting you to enter your bank details.

Your COD remittance will be processed within 5 working days after the order is delivered.

If you provide incorrect bank details and the amount gets transferred to that account, Qikink will not be responsible. However, if the amount gets reversed to our bank account, we will reinitiate the COD remittance once you update the correct information in the merchant portal. The transfer to your updated bank account will take approximately 2 to 3 weeks.

You can check out the COD payouts and remittance reports in the dashboard. Here's how to do it.

1. Login to your Dashboard.
   
2. Go to Accounts > Select COD Payouts or COD Remittance

The order value should be greater than or equal to the invoice value. If the package is lost or damaged in transit, we can only provide compensation based on the order value.

COD orders can not be fulfilled by India Post. Although most of the pin codes are serviceable by other carriers, in case it is serviceable only by India Post, then you will have to opt for an online payment mode. 

Hope this was helpful. Happy Selling!

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