In this article, we will learn how you can edit products, customer details and cancel an order.
Edit Products - Add/Remove Product after Placing the Order
Once the order has been placed, you cannot make any changes to your order.
Edit Customer Details
You can change/update customer details like address, contact number, shipping carrier, and COD amount of any order from the Dashboard directly. However, these changes can be made only until the order status is Printed. Once the order is moved to Dispatch Ready, you cannot edit any details.
Here's how to Edit an Order Details
Login to your Dashboard
Go to Orders> All Orders
Click on the Pencil button against the order that you wish to edit
You can then edit the customer details like name, address, contact number, email ID, and shipping mode.
Click Submit button to save the changes.
Cancel an Order
If the order status is Live, you can simply cancel the order by clicking on the 'X' button against your order in your Dashboard > All Orders
You can cancel the out-of-stock orders from the Dashboard following the same procedure.
Once you cancel the order and the amount deducted from the order will be auto-refunded back to your credits immediately.
You cannot cancel an order after the order status is moved to TO BE PRINTED.
We can only cancel the shipping of the order by adding the order to returns after it is printed and you can re-ship the order later. Read about Re-shipping an order
However, we cannot take any action on the order after the order status is updated to Manifested. In such a case, please ask your customer to reject the order on delivery.
How to edit or cancel an order?
You can cancel an order until it is in "Live" status. How to cancel an order? Step 1: If you wish to cancel an order after you have placed it, go to Orders > All orders Step 2: Select the order that you wish to cancel. Step 3: Click on the "X" icon ...
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