How to Edit or Cancel an Order?

 In this article, we will learn how you can edit products, customer details and cancel an order.

Edit Products - Add/Remove Product after Placing the Order 

Once the order has been placed, you cannot make any changes to your order. 

Edit Customer Details

You can change/update customer details like address, contact number, shipping carrier, COD amount of any order from the Dashboard directly. However, these changes can be made only until the order status is Printed. Once the order is moved to Dispatch Ready, you cannot edit any details. 

Here's how to Edit an Order Details 

Login to your Dashboard

Go to Orders> All Orders

Click on the Pencil button against the order that you wish to edit

You can then edit the customer details like name, address, contact number, email ID and shipping mode.

Click Submit utton to save the changes. 

Cancel an Order 

If the order status is Live, you can simple cancel the order by clicking on the 'X' button against your order in your Dashboard > All Orders 

You can calcel the out of stock orders from the Dahboard following the same procedure. 

Once you cancel the order and the amount deducted against the order will be auto-refunded back to your credits immediately. 

You cannot cancel an order after the order status is moved to TO BE PRINTED. We can only cancel the shipping of the order by adding the order to returns after it is printed and you can re-ship the order later. Read about Re-shipping an order here. 

However, we cannot take any action on the order after the order status is updated to Manifested. In such case, please ask your customer to reject the order on delivery. 

• Related Articles

• How to edit or cancel an order?

   You can cancel an order only until the order status is "To be printed" How to cancel an order.  Step 1: If you wish to cancel an order after you have placed it, go to Orders > All orders Step 2: Select the order that you wish to cancel.  Step 3: ...

• Order Statuses or Processing

  ORDER STATUS  The orders will be changed to various statuses such as: ORDER STATUS INFORMATION. On Hold Insufficient credits, click on the live button to know the required amount to be added in the wallet to make the order Live. Live orders only ...

• Bulk Order Requests

  Have a bulk order? We are equipped with state of art screen printing, DTG (Direct to Garment),  digital printing and embroidery machines. You can rely on Qikink for team t-shirts, event merchandise, corporate orders, retail store sales etc.  Write to ...

• Place your sample order with Qikink

  This article will show us how to place a sample order with qikink.  Before you place a customer order, it is important that you place a sample order. Product samples help you ensure each order for your store is a worthwhile investment for you and ...

• Placing a T-shirt Order

  Hi there! In this video, we will see how to place a t-shirt order. So let's get started.  Multiple print placements on the T-shirt Qikink offers different placements for each product. You will be able to choose the desired placement from the ...